Effective Date: September 26, 2026

At Al-Amafhh Ihram House, we want you to receive your order in satisfactory condition. If there is a problem with your order, please contact us promptly so that we can review and resolve the issue.

1. Eligibility for Return or Exchange

A product may be eligible for return or exchange if:

• The wrong product was delivered;

• The product is defective or damaged upon arrival;

• The product is materially different from the product ordered;

• An item is missing from the order.

The product must generally be unused, unwashed and in its original condition, with original packaging, tags and accessories where applicable.

2. Return/Exchange Request Period

Customers should contact us within 7 days of receiving the order if they wish to request a return or exchange.

Requests made after this period may not be accepted unless the issue involves a manufacturing defect or another circumstance covered by applicable law.

3. Hygiene & Used Products

For hygiene and safety reasons, used, washed, worn or altered Ihram and other personal-use products may not be eligible for return or exchange, unless the product is defective, incorrect or otherwise covered by applicable consumer rights.

Products must be returned in a condition suitable for inspection and resale where a return is permitted.

4. Products That May Not Be Eligible

Unless required otherwise by applicable law, returns or exchanges may not be accepted for:

• Used or washed products;

• Products showing signs of wear;

• Products damaged after delivery due to customer handling;

• Products altered or modified by the customer;

• Products returned without original packaging where packaging is reasonably required for resale;

• Products damaged because of improper care or use;

• Items that cannot reasonably be resold for hygiene reasons.

5. Wrong Product Received

If we send you the wrong product, please contact us within 7 days of delivery.

After verification, we may arrange an exchange for the correct product or another appropriate resolution.

Where the incorrect item was sent by us, reasonable return/replacement shipping arrangements will be handled by us.

6. Damaged or Defective Product

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible.

We may request:

• Order number;

• Photographs of the product;

• Photographs of the packaging;

• A short video where necessary;

• Details explaining the problem.

This information helps us verify the issue and coordinate with the courier or supplier where necessary.

7. Exchange

Where an exchange is approved, the replacement product will be subject to availability.

If the requested replacement is unavailable, we may offer:

• An alternative product of comparable value;

• Store credit; or

• A refund, where applicable.

Any difference in product price may need to be paid or refunded accordingly.

8. Refunds

If a refund is approved, the refund amount will normally relate to the eligible amount paid for the returned product.

Original delivery charges may not be refundable where the return is due to a change of mind or customer-related reason.

Where the problem was caused by an incorrect, defective or damaged product supplied by us, the appropriate delivery charges may also be considered as part of the resolution.

9. Refund Processing

Once the returned product has been received and inspected, we will notify the customer of the outcome.

Approved refunds will be processed through the applicable payment method or another mutually agreed method, subject to the payment provider’s processing timelines.

For Cash on Delivery orders, customers may be asked to provide accurate bank/payment details where a bank transfer refund is required.

10. Change of Mind

If you simply change your mind after receiving an order, a return or exchange may be considered only if the product is unused, unwashed, in original condition and otherwise eligible under this policy.

Return shipping costs in such cases may be the customer’s responsibility.

Hygiene-sensitive products that have been used or washed will not generally be accepted for change-of-mind returns.

11. Return Shipping

If the return is due to an error by Al-Amafhh Ihram House, such as sending the wrong product, or where a product is verified as defective or damaged on arrival, we will make reasonable arrangements regarding return shipping.

For customer-requested returns or exchanges that are not due to an error or defect, the customer may be responsible for return and re-delivery charges.

12. Inspection

All returned products may be inspected before an exchange or refund is approved.

Approval is subject to verification that the product meets the applicable return conditions.

13. Fraudulent or Abusive Returns

We reserve the right to investigate repeated, suspicious or potentially fraudulent return claims.

Where there is evidence of misuse of the return process, we may refuse the request to the extent permitted by applicable law.

14. Consumer Rights

Nothing in this Refund & Exchange Policy is intended to remove or restrict any mandatory consumer rights available under applicable laws of Pakistan.

Where applicable law provides a consumer with a right or remedy that is different from this policy, the applicable legal requirement will prevail.

15. How to Request a Return or Exchange

To request a return, exchange or refund, please contact us with:

• Full name;

• Order number;

• Phone number;

• Product name;

• Reason for the request;

• Photographs/videos where relevant.

Contact:

Al-Amafhh Ihram House
Shop #2, Plot #C22, Gulistan-e-Jauhar Block 9, Pakistan Homes, near Pak Ideal Society, Karachi, Pakistan

Phone: 0313 8230045 / 0311 2983178 / 0346 2769171
Email: info@alamafhhihramhouse.com

Our team will review the request and guide you through the next steps.