Shipping Policy
Effective Date: September 26, 2026
At Al-Amafhh Ihram House, we aim to process and deliver your Hajj, Umrah and pilgrimage essentials safely and efficiently across Pakistan.
1. Delivery Areas
We currently offer delivery within Pakistan through available courier and logistics partners.
Delivery availability may vary depending on the destination and courier coverage.
Some remote or difficult-to-access areas may require additional delivery time or charges.
2. Order Processing
Orders are normally processed after successful order confirmation.
We may contact customers by phone, WhatsApp or email to verify order details before dispatch, particularly for Cash on Delivery orders.
Orders may take additional time to process during:
Public holidays;
Promotional campaigns;
Peak Hajj/Umrah seasons;
Unusually high order volumes;
Unforeseen operational circumstances.
3. Estimated Delivery Time
Estimated delivery time depends on the customer’s location and courier service.
As a general guideline:
Major cities: approximately 2–5 business days
Other cities and areas: approximately 3–7 business days
Remote areas: delivery may take longer depending on courier coverage.
These are estimates only and are not guaranteed delivery dates.
4. Shipping Charges
Applicable shipping charges will be displayed or communicated during the ordering process.
Shipping charges may vary according to:
Delivery location;
Order size or weight;
Courier service;
Special delivery requirements.
Any applicable shipping charge will be communicated to the customer before order completion.
5. Cash on Delivery
Where Cash on Delivery is available, the customer is required to pay the full payable amount to the courier at the time of delivery.
Customers should ensure that they are available to receive the order.
6. Order Verification
For certain orders, we may contact the customer to confirm:
Customer name;
Phone number;
Delivery address;
Order contents;
Payment method.
If we are unable to verify the order, we may delay dispatch or cancel the order.
7. Incorrect Address or Contact Information
Customers are responsible for providing an accurate delivery address and active contact number.
If an order cannot be delivered because the customer provided incorrect or incomplete information, additional delivery charges may apply for re-delivery.
If the courier returns the parcel because of repeated failed delivery attempts, the customer may need to place a new order or pay applicable re-shipping charges.
8. Delayed Deliveries
Although we work with courier partners to deliver orders within the estimated timeframe, delays can occur due to circumstances outside our control, including:
Weather;
Road closures;
Strikes;
Public holidays;
Security restrictions;
Courier operational issues;
Natural disasters;
Incorrect delivery information;
Other unforeseen circumstances.
We will make reasonable efforts to assist customers in tracking and resolving delivery issues.
9. Damaged Packages
Customers should inspect the package when received.
If the package appears significantly damaged, customers should, where reasonably possible, document the condition of the package and contact us promptly.
For damaged or defective products, please refer to our Refund & Exchange Policy.
10. Missing or Incorrect Items
If you receive:
The wrong product;
A missing product;
A significantly damaged product;
please contact us as soon as possible after delivery.
Please provide your order number and, where applicable, photographs or videos showing the issue so that we can investigate the matter.
11. Bulk & Wholesale Shipments
Bulk and wholesale orders may have different shipping arrangements depending on quantity, destination and order requirements.
Delivery timelines and charges for bulk orders will be communicated separately before confirmation.
12. Contact
For shipping-related questions or assistance, contact:
Al-Amafhh Ihram House
Phone: 0313 8230045 / 0311 2983178 / 0346 2769171
Email: info@alamafhhihramhouse.com
We will make reasonable efforts to assist you with your shipment.